We are changing the way we offer urgent/same day appointments for children aged 1 to 15. From 15th November, please use the NHS Healthier Together App to assess your child’s illness. If an urgent appointment is needed, the app will contact us and you will receive a text message with a same day appointment. Please download the app and create a profile for your child(ren) using the links below:
Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)
Thank You.
Patient News
The NHS APP was launched in January 2019. It was designed as a trustworthy online tool for people to use to find health information and access NHS services.
Top 3 features that can help with managing demand
- Order Prescriptions -Ordering repeat prescriptions in the NHS App (promotional pack) - NHS Digital
- Book Appointments-
- Access Patient Records - Accessing your GP health record through the NHS App - supporting materials - NHS Digital
- Access you Hospital Appointments/Referrals - Viewing hospital referrals and appointments on the NHS App (promotional pack) - NHS Digital
The NHS APP was launched in January 2019. It was designed as a trustworthy online tool for people to use to find health information and access NHS services.
Top 3 features that can help with managing demand
- Order Prescriptions -Ordering repeat prescriptions in the NHS App (promotional pack) - NHS Digital
- Book Appointments-
- Access Patient Records - Accessing your GP health record through the NHS App - supporting materials - NHS Digital
- Access you Hospital Appointments/Referrals - Viewing hospital referrals and appointments on the NHS App (promotional pack) - NHS Digital
We are changing the way we offer urgent/same day appointments for children aged 1 to 15. From 15th November, please use the NHS Healthier Together App to assess your child’s illness. If an urgent appointment is needed, the app will contact us and you will receive a text message with a same day appointment. Please download the app and create a profile for your child(ren) using the links below:
Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)
We are changing the way we offer urgent/same day appointments for children aged 1 to 15. From 15th November, please use the NHS Healthier Together App to assess your child’s illness. If an urgent appointment is needed, the app will contact us and you will receive a text message with a same day appointment. Please download the app and create a profile for your child(ren) using the links below:
Home :: Frimley HealthierTogether (frimley-healthiertogether.nhs.uk)
Join us for a session on high blood pressure: what it means, what causes it, the risks with it & what you can do about it. Wednesday, 20th September, 6-7pm.
Join us for a session on high blood pressure: what it means, what causes it, the risks with it & what you can do about it. Wednesday, 20th September, 6-7pm.
Remote monitoring is a means of using technology (such as apps) to monitor patients' health with the support of our dedicated team of professionals. Information provided by the patient is used to assist in decisions around their care and is viewable to those who need to see it.
Please click the link below for further information and FAQs:
Remote monitoring | Information and Frequently Asked Questions (FAQs) Document
Remote monitoring is a means of using technology (such as apps) to monitor patients' health with the support of our dedicated team of professionals. Information provided by the patient is used to assist in decisions around their care and is viewable to those who need to see it.
Please click the link below for further information and FAQs:
Remote monitoring | Information and Frequently Asked Questions (FAQs) Document
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
The getUBetter MSK app is provided free of charge by Frimley Health & Care ICS for registered patients at GP Practices. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises, tips, and support to help you recover from a range of new, recurrent or long term conditions:
- Lower back pain
- Back and leg pain
- Neck pain
- Shoulder pain
- Ankle pain
- Knee pain
- Soft Tissue Lower Limb pain
- Hip pain
You can self-refer to the app by clicking on this link
Please use an email address that is unique to you and select the condition you need help to manage. We will then send you an email with all the information you need to get started.
You can download the getUBetter MSK app to your Smartphone for easiest access, or you can use the Webapp.
If you develop another condition, select your new condition from within the app and it will be added to your account.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Dr Streeter De Diego, local GP, Paediatric Doctor & Clinical lead Frimley Healthier Together, talks through what to do if you're worried and when to seek help.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Advice in your region:
England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The highest priority for the NHS remains the safety of staff, patients and visitors. While COVID restrictions will end in many settings in England from 19 July, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance for further details.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
The Healthier Together programme relies upon patients and healthcare professionals working together to improve how local healthcare is delivered.
The website provide advice for parents, young people and pregnant women, and clinical resources to support healthcare professionals – which means that your child is likely to receive consistently high-quality care, irrespective of which healthcare professional they see.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
The NHS vaccination programme will offer every adult the chance to book a covid-19 booster vaccine by the end of the year to protect the nation against the Omicron variant.
As part of the biggest and fastest vaccine programme in health service history, online bookings are available for all those in their 30s and above from today.
The best way to get your vaccine is by booking online at www.nhs.uk or by calling 119 – please do keep checking availability as appointments are loaded onto the system every day. The website and phoneline are understandably very busy and we thank you for your patience when booking.
The national booking service will then open up to everyone aged 18 and over from Wednesday this week.
The NHS is prioritising bookings for boosters and is urging people to book a slot to guarantee their vital jab. Some sites offer walk-in appointments where no appointment is needed. Please check here for clinics with walk-in availability and their opening hours www.happyhealthylives.uk/vaccinationdrop-ins
GP teams have been asked to clinically prioritise their services to free up maximal capacity to support the covid-19 vaccination programme, alongside delivering critical appointments such as cancer, urgent and emergency care. This might mean that for some people, routine appointments are postponed as part of the national mission to roll out boosters.
Scientists are very concerned about the spread of Omicron due to the speed with which it spreads and because two doses do not appear to provide much protection but thankfully, a booster dramatically improves this.That is why the Government has asked the NHS to prioritise boosters over other routine care.
We appreciate your support and understanding – and urge you to come forward for your vaccination as soon as possible.
Green Inhaler
For many people with lung disease, inhalers are a lifeline; allowing you to take control of breathing problems and open up your airways. So it can come as a shock to learn that some inhalers come with a large carbon footprint. The most commonly used inhaler in the UK for instance, Ventolin Evohaler™, has a carbon footprint equivalent to 28kg of CO2. Many patients are now seeking ways to reduce the greenhouse gas released from their inhalers. For some, switching inhalers could save as much greenhouse gas as becoming vegetarian.
Equivalent tailpipe greenhouse gas emissions from a Ventolin Evohaler (containing 100 2-puff doses) and a Ventolin Accuhaler (60 1-puff doses). Assumes car achieves 100gCO2/km.
Before making any changes to your treatment you should consult a healthcare professional. Stopping your inhaler because of its carbon footprint is not recommended, not least because if you have an exacerbation the extra treatment you need could greatly increase your carbon footprint!
Green Inhaler
For many people with lung disease, inhalers are a lifeline; allowing you to take control of breathing problems and open up your airways. So it can come as a shock to learn that some inhalers come with a large carbon footprint. The most commonly used inhaler in the UK for instance, Ventolin Evohaler™, has a carbon footprint equivalent to 28kg of CO2. Many patients are now seeking ways to reduce the greenhouse gas released from their inhalers. For some, switching inhalers could save as much greenhouse gas as becoming vegetarian.
Equivalent tailpipe greenhouse gas emissions from a Ventolin Evohaler (containing 100 2-puff doses) and a Ventolin Accuhaler (60 1-puff doses). Assumes car achieves 100gCO2/km.
Before making any changes to your treatment you should consult a healthcare professional. Stopping your inhaler because of its carbon footprint is not recommended, not least because if you have an exacerbation the extra treatment you need could greatly increase your carbon footprint!